Roobet help centre: answers in brief
Chat is open at all hours, email suits anything with attachments, and the help centre handles the routine questions. Here are quick answers on payments, payouts, promotions, Rewards, ID checks and mobile play.
Reaching the Roobet team
The chat runs around the clock and is the quickest way to chase a delayed payout, ideally with the transaction reference ready. If documents are involved, email is better, and the help centre explains ID checks, deposits and payouts.
| Issue | Best route | What to send |
|---|---|---|
| Deposit missing | chat | hash, network used, time sent |
| Payout not received | chat | request reference, wallet address |
| ID document refused | a clearer photo, flat and in focus | |
| Bonus winnings removed | deal page, betting history | |
| Query on a game or table | chat, ahead of play | which game |
More columns ahead: slide sideways
Raise questions with the chat before you play, since complaints made after the fact are harder to settle.
Quick checks before contacting us
Crypto deposits pass through the blockchain before the casino sees them. Look up your transaction hash in a block explorer: without enough confirmations, nothing can be credited. Check which network you sent on too, as tokens sent on the wrong one never arrive.
When withdrawing, compare the address you typed with your wallet, first and last characters included. How long it takes depends on the network.
Common questions
Deposits and payouts. ID verification. Promotions and where to find playthrough, qualifying games and stake caps. Rewards and VIP. Games: over 7,000, crash, live, sport. Mobile without an app. Safer gambling. Every answer is kept to a line or two, in that order.
How to get a fast reply
We answer both chat and email; what speeds things up is a clear message. Sum up the issue in a sentence, then add the details: time, amount, transaction reference, a screenshot and your account email. Vague questions get vague answers, while a precise one is often resolved in one go.
Ask before you bet whenever a deal or game leaves you unsure: how much it counts towards playthrough, the stake cap, which payment methods work. On safer gambling, our team applies your limits; counselling itself comes from specialist services.
If support cannot resolve it
Roobet Casino has been operated by Raw Entertainment B.V. since 2019. If a disagreement remains after contacting support, hold on to every written reply, as you will need them for the next step laid out in the terms.
What you need to know
Which payment methods does Roobet accept?
Eleven cryptocurrencies, Visa and Mastercard from $10 to $5,000, Jeton, Neteller and bank transfer.
My crypto deposit hasn't arrived. What now?
Look up the confirmations and the network on a block explorer, then message the chat with the hash.
Does the payout have to go back to the same wallet?
No, another wallet works, though it may lead to an extra check; sticking with the deposit wallet and coin is easier.
When do I need to verify my identity?
Before your first payout. Have ID ready, plus proof of address for larger sums, from the moment you register.
Does Roobet have a welcome offer or promo code?
Current deals and codes are listed in the promotions tab with their terms, and the deal page is what applies.
What is the Roobet VIP programme?
Every player earns Rewards, including half-hourly rakeback, regular bonuses and the vault; VIP membership is offered by invitation.
Do crash games count for bonus wagering?
Mostly in part or not at all; each promotion spells out the qualifying games.
Do I have to install an app?
No, the site works in your mobile browser; Safari or Chrome can pin it to your home screen.
Do the casino and sportsbook share a balance?
Yes, a single wallet covers casino games, live, crash and sport.
How do I control how much I play?
Set limits under account settings, pause your account or exclude yourself, and ask the chat if you need a hand.