Roobet FAQ: quick answers for players
Our chat is available at any hour, email handles cases with documents, and the help centre covers everyday topics. Short answers on payments, withdrawals, promotions, Rewards, verification and mobile.
Contacting Roobet Casino
Our chat is open around the clock and is the fastest route for a stuck withdrawal, especially with the transaction ID to hand. For a case with documents, email works better, and the help centre covers verification, deposits and withdrawals.
| Situation | Channel | Have ready |
|---|---|---|
| Deposit not credited | chat | transaction hash, network, time |
| Withdrawal pending | chat | request ID, receiving address |
| Document rejected | a new, sharp photo taken flat | |
| Winnings voided under a promotion | offer page, bet history | |
| Question about a game or table | chat, before playing | game name |
More columns ahead: slide right
It is better to ask our chat before you play: a complaint raised afterwards is harder to resolve.
Before you write: blockchain checks
A crypto deposit travels through the network before it reaches the casino. Open the blockchain explorer with your transaction hash: until the confirmations are in, the casino cannot credit anything. Also check the network you chose when sending, because a token sent on the wrong network does not arrive.
For a withdrawal, make sure the address you entered matches your wallet, beginning and end included. The time it takes depends on the network.
Topics that come up
Deposits and withdrawals. Identity checks. Promotions: where to read wagering, eligible games and maximum bet. Rewards and the VIP Club. Games: 7,000 titles and more, crash, live, sports. Mobile without an app. Responsible gambling. Each answer takes one or two sentences, in that order.
Writing a message that gets answered
Page chat or email, we reply on both; what makes the difference is the content. Sum up the problem in one sentence, then give the facts: time, amount, transaction ID, screenshot and the email address on the account. A vague request gets a vague reply; a precise one is often settled in a single exchange.
Ask support before you bet whenever an offer or a game makes you hesitate: share of wagering covered, bet cap, accepted payment method. For responsible gambling, our team sets your limits; counselling is a job for specialised services.
When support is not enough
Raw Entertainment B.V. has operated Roobet Casino since 2019. If a dispute continues after support, keep every written exchange, as you will need it at the next step set out in the terms.
Your questions
Which payment methods can I use in Canada?
Interac e-Transfer, Visa and Mastercard ($10 to $5,000), Neteller and eleven cryptocurrencies.
My crypto deposit is not showing. What should I do?
Check the confirmations on the network explorer and the network used, then contact the chat with the transaction hash.
Can I withdraw to a different wallet than the one I deposited from?
It is possible but may trigger an extra check. Using the same currency and wallet as the deposit is simpler.
When is identity verification requested?
Ahead of your first payout. Prepare an ID document, plus an address proof for larger sums, as soon as the account is open.
Do you offer a welcome bonus?
Promotions rotate, so open the promotions tab to see what is live today, together with each deal's wagering, qualifying games and bet cap.
How does the VIP programme work?
Rewards for everyone (rakeback every 30 minutes, daily to monthly bonuses, vault) and the VIP Club by invitation only.
Do crash games count towards wagering?
Usually only partly, sometimes not at all; every promotion states which games contribute, so look before you opt in.
Do I need an app?
No, Roobet Casino works in your phone's browser; pin the site to your home screen from Safari or Chrome.
Is the balance shared between casino and sports?
Yes, casino, live, crash and sports all run on a single wallet.
How can I limit my play?
Use the limits in your account settings, take a break or self-exclude; our chat walks you through it if needed.