Roobet support and frequently asked questions
Live support runs 24 hours a day, 365 days a year, email suits anything needing documents, and routine questions are explained in the help centre. Below are short answers on payouts, offers, Rewards, identity checks and mobile play.
How to contact Roobet
Live support never closes, and it is the fastest route if a payout is held up, especially with the transaction ID ready. Cases involving documents go better by email, and the help centre explains verification, deposits and withdrawals.
| Problem | Channel | Have to hand |
|---|---|---|
| Crypto deposit not showing | live chat | hash, chain, time sent |
| Withdrawal on hold | live chat | withdrawal ID, destination address |
| Verification declined | both sides of the ID, well lit | |
| Offer winnings removed | offer terms, bet log | |
| Question about a game | live chat, before betting | game title |
The rest is to the right: swipe across
Check with live support before you play rather than after: disputes raised later take longer to resolve.
Checks to run before getting in touch
A crypto deposit has to clear on the blockchain before Roobet can credit it. Search your transaction hash in a block explorer; Bitcoin, Litecoin, XRP, Tron and Dogecoin need one confirmation, Ethereum, Tether and USD Coin need three. Also confirm the chain you sent on, as a token on the wrong chain will not arrive.
For a withdrawal, check the destination address against your wallet, first and last characters too. Payout speed varies by chain.
Frequent topics
Deposits and payouts. Level 2 verification. Offers and promo codes: playthrough, eligible games, stake ceiling. Rewards and VIP. Games: 7,000-plus, crash, dealers, sport. Mobile with no app. Responsible gambling. Answers are a sentence or two each, in this order.
Writing a message that gets solved quickly
We reply on chat and on email alike; what helps most is a clear message. State the problem in one line, then give the details: time, amount, transaction ID, a screenshot and your account email. A precise message is usually settled in one reply.
If an offer or game leaves you unsure, ask before staking: its contribution to playthrough, the stake ceiling, which payment works. For responsible gambling, the team sets your limits, while ongoing support comes from specialist organisations.
When a dispute continues
Raw Entertainment B.V. has operated Roobet Casino since 2019. If you still disagree after speaking to support, keep all written replies, as they will be needed for the next stage described in the terms.
Things people ask
How can I pay at Roobet?
With eleven coins, Visa or Mastercard between $10 and $5,000, Neteller, Jeton or a bank transfer.
Where is my crypto deposit?
Look up the hash in a block explorer to see the confirmations and chain, then send the hash to live support.
Can I send a withdrawal to another wallet?
You can, though an extra check may follow; using the deposit coin and wallet keeps things simple.
What does Level 2 verification involve?
Front and back of a passport, driving licence or national identity card; the compliance team reviews submissions every day.
Where do Roobet promo codes come from?
Codes for free spins or small cash rewards are shared on Roobet's Telegram and by streamers on Kick; live offers are in the promotions tab.
How do Rewards and VIP work?
Rewards cover instant rakeback every 30 minutes, daily, weekly and monthly payouts and a vault; VIP is by invitation, with requirements not disclosed.
Do crash rounds count towards an offer?
Rarely in full; every offer lists the titles that contribute.
Do I need to install anything?
No, use Safari or Chrome and add the site to your home screen if you like.
Is there one balance for casino and sport?
Yes, the same wallet funds casino, dealers, crash and sports bets.
How can I keep my play in check?
Set up to three limits in your settings, take a break or self-exclude, and ask live support if you need help.